Cancellation Policy

The policies outlined on this website are intended to provide general information about Pith Avenue Cleaners’ services and procedures. They do not constitute a legal contract unless otherwise agreed upon in writing. Pith Avenue Cleaners reserves the right to modify policies, pricing, and service terms at any time. Clients will be notified of material changes when applicable.

At Pith Avenue Cleaners, we plan our services carefully to ensure consistency and quality for every client. To maintain this high standard, we ask that all schedule changes follow the guidelines below. Thank you for partnering with us to maintain a professional standard.

Clients must provide a minimum of 24 hours’ notice to cancel or reschedule a scheduled service. Larger or specialty services may require additional notice, which will be communicated in advance.

Cancellations or rescheduling requests must be submitted by phone or email to ensure your schedule is updated properly.

Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee equal to a portion of the scheduled service cost. This helps cover reserved labor and operational time.

If our team arrives and cannot access the property, the visit will be considered a no-show and may be billed in full.

Clients with ongoing service agreements must provide notice prior to modifying, pausing, or canceling recurring visits. Contract terms may apply.

We understand unexpected situations arise. Emergency cancellations are reviewed on a case-by-case basis and handled with discretion whenever possible.

Approved cancellations may be issued as a credit toward a future service rather than a refund.

Pith Avenue Cleaners reserves the right to update this policy at any time. Booking a service indicates acceptance of these terms.